Privacy Policy

Last Updated: April 2, 2026

This policy explains how Infer Mesh ("we," "us," or "our") handles personal information when you use infermesh.io and related services. We follow principles of transparency, data minimization, and security-first processing.

1. Scope

This policy applies when you visit our website, create an account, use our APIs, make payments, and communicate with our support team.

2. Information We Collect

2.1 Information You Provide

Account details: email address, username, and password hash.
Transaction details: top-up amount, transaction status, and payment channel identifier.
Communications: support tickets, emails, and other feedback you submit.

2.2 Information Collected Automatically

Service logs: request time, model identifier, token usage, response latency, and error codes.
Session data: essential cookies used for authentication and security checks.

2.3 Content Processing

By default, we do not use your API inputs or model outputs for advertising.
We may process necessary technical data for security, abuse prevention, troubleshooting, and billing audits.

3. How We Use Information

We use information to:

Provide, maintain, and improve our services.
Measure usage, generate billing records, and process payments and refunds.
Detect fraud, abnormal access, and policy violations.
Meet compliance obligations and respond to valid lawful requests.
Send service-related notices (such as security alerts, policy updates, and maintenance notices).

4. Sharing and Disclosure

We do not sell personal information. We only share data when necessary, including:

With infrastructure, hosting, analytics, support, and payment providers on a need-to-know basis.
In connection with corporate transactions such as mergers, acquisitions, or asset transfers.
In response to valid and lawful regulatory or law-enforcement requests, using a minimum-disclosure approach.

Our processors are required to follow confidentiality and security obligations.

5. Data Storage and Security

Data is stored in available service regions based on service configuration.
Data in transit is protected with TLS, and data at rest is protected using industry-standard controls.
Credentials and keys are handled with least-exposure and access-isolation practices.
We apply ongoing monitoring, auditing, access control, and security hardening.

No online system can guarantee absolute security. You are responsible for safeguarding your account credentials and API keys.

6. Data Retention

We retain data only for as long as needed to fulfill processing purposes and meet business or compliance requirements. For example:

Account and billing data: retained during service use and a reasonable archival period.
Security and access logs: retained on a rolling basis and cleared automatically.

When data is no longer needed, we delete, anonymize, or de-identify it.

7. Your Privacy Rights

Where permitted by applicable law, you may have the right to:

Access and obtain a copy of your personal information.
Correct inaccurate or incomplete information.
Request deletion or restriction of processing.
Object to processing for specific purposes.
Receive data portability in a structured, commonly used format.

To submit a request, contact privacy@infermesh.io. We will respond within the time required by applicable law.

8. Cookies and Similar Technologies

We use essential cookies for login, security, and core functionality. Where applicable, we provide controls for optional cookies (such as analytics or experience optimization).

9. Children

Our services are intended for adults. If we discover unauthorized personal information from a minor, we will take steps to delete or restrict that data.

10. Policy Updates

We may update this policy from time to time. If changes materially affect your rights or obligations, we will provide notice through in-product announcements or email.

11. Contact Us

For privacy-related questions, contact us at:

Email: privacy@infermesh.io
Website: https://infermesh.io

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